Thank you for your interest in ordering the oh baby! Brand line of children’s clothing and accessories for resale in your store. All orders for oh baby! Brand goods are subject to the terms and conditions noted below. In consideration for Happy Family Designs, Inc. accepting your order, you unconditionally agree to these terms. Please read and understand this.
I. Payment
a. 20% Deposit. oh baby! Brand is a made-to-order line. For pre-orders, a 20% deposit will be required upon confirmation of your order. The balance (plus shipping) will be due at shipping. For post-production or immediate orders, the deposit will be collected to prioritize the order. The invoice balance plus shipping costs will be due prior to shipping. A credit card for the deposit must be provided at the time an order is accepted.
b. 100% Deposit. Custom orders will require a 100% prepayment deposit.
c. Credit card required. You agree to provide us with a valid credit card number, which we will use to charge your deposit as noted above. It is your responsibility to keep a current valid credit card on file with us. By agreeing to these terms and conditions, you specifically authorize us to charge the credit card provided, and any replacement credit card number, according to the terms set forth above.
d. Payment before delivery. Payment is required before goods are released. If we ship less than your complete order, we will apply an appropriate portion of your deposit to the invoice (equivalent to that portion of your order that is ready to ship) and you will pay the balance. For example, if we are ready to ship half of the order, we will apply half of your deposit to the invoice, you will pay the balance of the invoice, and the remainder of your deposit will be applied to later invoices.
e. Invoices are due on receipt. If you fail to pay an invoice within 30 days of notification, your order will be cancelled, and the full amount of your deposit will be forfeited as a restocking fee.
II. Order minimums, changes, cancellation.
a. Minimum order. Orders are subject to the following minimum rules:
- Opening order for new customers, $1,000.00.
- Seasonal order for existing customers, $1,000.00.
- Reorder during a season, $350.00. We may accept smaller reorders at our option and apply a fee of $25.00.
- 6 piece minimum per style (unless otherwise noted) for all pre-orders and initial seasonal orders.
- Note, a limited number of styles are available on the Faire wholesale platform. Faire orders will be subject to payment terms and minimums dictated by Faire.
b. Binding order. Your order is considered final and binding when you place it, and no later modification may be made without written acknowledgement from us.
c. No Refunds. All deposits are nonrefundable.
III. Delivery
a. Shipping Window. Orders will be confirmed with a “start ship” date and a “completion” date. Happy Family will use its best efforts to ensure that orders leave our distribution center within this time. If we are unable to complete delivery within 30 days after the “completion” date, any unshipped items may be cancelled. In any case, we will not be responsible or liable for any losses or for general, special or consequential damages arising from our failure to deliver goods within the requested shipping window. We will not be responsible for any delays attributed to payment delays by the customer.
b. Inspection. Any claims based on product flaws, shipment errors, etc., must be made within 10 days of delivery, or such claims will be considered waived.
c. Return Authorization. Happy Family will not accept any return without a return authorization number, which must be requested by email. Returns made without authorization may be disposed of, and no credit will be given. Authorized returns may include a restocking fee of up to 30%. Returned goods must be in original packaging, with original tags, and any customer tags removed.
d. Shipping and related costs. You will be responsible for all shipping costs. If prepaid, we will add shipping cost to your invoice. You will be responsible for any taxes, duties, customs fees or similar expenses, unless otherwise agreed to in writing.
IV. Resale restrictions
a. MAP pricing. Happy Family reserves the right to establish minimum advertised pricing (MAP) rules for the oh baby! Brand. Our suggested retail prices noted on our sales platforms and on order confirmations are our MAP prices. You agree to not advertise the oh baby! brand goods for less than MAP pricing. E-commerce specifically must comply with MAP pricing. In addition, Happy Family reserves the right to decline to accept future orders if we determine that you are not complying with this policy.
b. Amazon and other discounters. You also agree that you will not sell the oh baby! Brand goods through Amazon or through any off-price liquidation agent or eCommerce site.
V. Other
These terms and conditions may not be modified except by express written agreement of Happy Family Designs, Inc. Happy Family reserves the right to change its prices as well as these terms and conditions at any time by written notice. You agree to accept written notice of any such changes by email, and to the bound by those changes.